Resident FAQs
How do I report a maintenance item?
For normal non-urgent maintenance items please email, mail, or fax your written request. Be sure to provide us with the best possible time to reach you. If the item is urgent and it is during regular business hours (Monday – Friday, 9:00 a.m. to 5:00 p.m.), you may call our office at 407-299-7407 to report the problem, or print and fax our form (407-299-7409). To report emergency maintenance needs be sure the manager is informed that you have a maintenance emergency. If it is after business hours, call the manager, at 407-620-8795. For police or fire emergencies, dial 911 before calling us.
What is considered an emergency?
The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water is leaking into the home. There was a break-in and you have an unsecured entrance to the home. Someone will respond ASAP. If it is after 8:00 p.m. and before 7:00 a.m. and the call is not an emergency, you could be charged for the call.
Can I be charged for maintenance at the property?
Yes, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.
Can I install cable or satellite TV at the property?
Generally, yes. However, you must first obtain written permission from owner. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident.
Can I install extra telephone lines?
Generally, yes. However, you must also obtain written permission from owner to do this. All costs of installing extra phone lines are the responsibility of the resident.
What are my rights to privacy if the landlord wants to enter the property?
We will call you and may give you a written notice if we need to enter the home. All maintenance appointments are scheduled with you in advance. Lease terms shall dictate access.
What are my responsibilities if my company transfers me before the end of the lease?
Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to “break a lease”. Let your property manager know what is happening as soon as possible so we can begin marketing the property for a replacement resident. Please refer to our policy on early termination in the lease you signed for more details.
Can I sub-lease the property?
No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from us.
Can I get a pet after move-in?
Not usually. For more information, please refer to your rental agreement or contact our office.
When and how should I give my notice to vacate?
It is important to refer to your lease for the specific terms in your own residential agreement. In most leases, notice to vacate must be received in our office in writing on or before the 1st of the month. Most leases require a minimum 30-day notice and run for a full monthly period.
What happens if my roommate moves out before the end of the lease?
If your roommate moves out, a written notice needs to be submitted to us. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from us to substitute a roommate. (It is not our responsibility to arbitrate or mediate problems with multiple tenant situations).
What happens to the disposition of a roommate’s security deposit after move-out?
Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.
I have always paid my rent on time. Why did I receive an eviction notice when the rent was only 6 days late?
The rent is due on the first of the month. If the rent is not posted in our office by the fifth we can begin eviction proceedings.
I am an excellent resident and take good care of the home. Can you waive my late charges?
No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.